FAQ

  • The Import One Stop Shop (IOSS) has been created to simplify the declaration and payment of VAT for distance sales of low value goods not exceeding 150€ imported from other countries. Once you have paid VAT in Trade Assurance order, the supplier need to ship the goods with IOSS/VOEC number for declaration. You could contact supplier for any inquiry regarding IOSS.
  • TrollyGo is a B2B platform that only supports business-to-business transactions. Individual purchase is not possible.
  • Buy RFQ is a function that allows you to request a professional trader to purchase a desired item when it is not listed in the market. Sell RFQ is a function that allows you to request a professional trader to sell an item you want to sell.
  • Please access the 'BUY' menu and enter the information and conditions for the product you want to purchase. A professional trader from STX will assist you with the purchase.
  • Please provide detailed information about the mandatory fields for an RFQ.
  • You can attach files at the bottom of the RFQ.
  • You cannot edit a Buy RFQ. If there are any modifications, please submit a new request.
  • When you apply for a Buy RFQ, you can start a conversation with professiional trader. If you want to cancel the request, please inform the trader of your intention to cancel.
  • In general,TrollyGo professional traders respond sequentially within 24 hours, but due to time zone differences, responses may be delayed. Thank you for your understanding.
  • A professional trader at STX will check the RFQ.