FAQ

  • There is no community provided within the TrollyGo.
  • If you check the 'Master' when adding a Sub-account, the Master permission will be transferred to that account.
  • The master account is the same as the basic account, but you have additional permissions to create and manage child accounts.
  • Basic new notifications can be found on the left icon of the platform's top bar My page after logging in. If there is a red circle, it means that there are new notifications that you have not checked, and you can click the icon to view the details of the notification. In addition, if you are a member of a company, you will receive important notifications such as product sales/purchase, delivery status change, payment status change, etc. via email to the business email address written in the creation of the Company Information.
  • Corporate members who make a purchase will only see the 'My Shopping' tab, where they can check orders, bidding, and chat rooms for purchased items. If you are a vendor member, you can check both 'My Shopping' and 'My Trading'. In My Trading, you can check orders, bidding, and chat rooms for the products you sell.
  • Yes, if it's a file other than a PDF file, please make sure to convert it to a PDF format before uploading.
  • The date is indicated in the news. Please check the date.
  • You can continue to check the chat room. It does not disappear even as time passes.
  • No, you can't see 1:1 Inquiries from other users.
  • No, you must enter a company email address. Please make sure to enter the Business Email as instructed to avoid any misunderstanding.