FAQ

  • If the buyer paid in USD, settlements are done in USD.
  • Yes, chat rooms are created based on the product item. Therefore, even if the same customer inquires about an order, if they are interested in different products, a separate chat room will be created.
  • When entering the TrollyGo platform as a vendor, sample confirmation is not required, but may be requested if necessary.
  • Companies with a sales performance period of more than 3 years, external audit corporations, or annual sales of more than 10 billion won and unit product prices of more than $1,000 can be approved as vendors. However, considering the characteristics of the product and the company's situation, you may be able to enter the store as a vendor even if you do not meet the conditions.
  • Yes you can. Go to [My Page > My Trading > Bidding], click the 'Edit' button, and then click the 'Cancel' button. If a bid is canceled, the participant will be notified of the bid cancellation
  • The vendor contract period is one year. The contract can be renewed or terminated on a one-year cycle.
  • In the phone number in company information, please enter the number of the person in charge, not the number of the business owner.
  • Even if the company does not have annual sales of KRW 10 billion, it is possible to join as a vendor after consultation with TrollyGo depending on the characteristics of the company's products and the company's situation.
  • Even if the unit product price is not more than $1,000, you can join as a vendor after consulting with TrollyGo depending on the characteristics of the company's product and the company's situation.
  • If a product is sold out, you can change the product to Inactive and not expose it to the market. Go to [My Page > My Trading > Product] and click Edit for out-of-stock products to make it inactive to sell.