FAQ

  • [DAP - Delivered At Place]

    The seller delivers when the goods are placed at the disposal of the buyer on the arriving means of transport ready for unloading at the named place of destination.



    The seller bears all risks involved in bringing the goods to the named place.
  • [Delivered Duty Paid]

    The seller delivers the goods when the goods are placed at the disposal of the buyer, cleared for import on the arriving means of transport ready for unloading at the named place of destination.



    The seller bears all the costs and risks involved in bringing the goods to the place of destination. They must clear the products not only for export but also for import, to pay any duty for both export and import and to carry out all customs formalities.
  • Lead time is the time it takes for the supplier company to have the product ready for delivery.
  • Yes, click the Terms and Conditions button at the bottom of the chat room with the customer and the template for creating a T/C will appear. You can use this template to create a T/C.
  • If the price of the product is fixed, select 'Fixed Price' and enter the product price.
  • This is a method of registering a price by setting the price of the product as a range. When there is a price change or it is difficult to list the specific price, list the price of the product as a range, register it, and negotiate with the buyer to determine the final price.
  • Immediate purchase is possible with buyers from the same country. To activate immediate purchase, you must set the shipping price in advance. You can enter shipping price by quantity. When registering a product, activate immediate purchase and enter the appropriate shipping price for the quantity.
  • If the terms of the product transaction have been negotiated with the customer, click Terms and Conditions at the bottom of the chat room. Check the automatically loaded information and write any additional corrections or entries that need to be made. Once all transaction terms have been written, click 'send' to send an T/C confirmation request message to the customer.
  • Please go to [My Page > My Trading > Bidding] and add a new bidding. Bidding requires approval from TrollyGo's administrator. To request a bid, please click "Bidding Request" at the top right of the page and write the bid you want to register. After filling out the bidding information and requesting it, the administrator will check and approve it and it will be displayed on the bidding page.
  • Retrieve My Product is a product information retrieval function that can be used when you want to bid on a product that you previously posted on the market.