FAQ

  • You cannot cancel the item if it is on delivery.
  • Please use the TrollyGo 1:1 inquiry. A professional trader or TrollyGo advisor will promptly assist you with getting a refund.
  • No, currently TrollyGo does not offer a separate tip option.
  • This feature is not supported.
  • This feature is not supported.
  • Ask the Supplier for the Inspection service.
  • The Import One Stop Shop (IOSS) has been created to simplify the declaration and payment of VAT for distance sales of low value goods not exceeding 150€ imported from other countries. Once you have paid VAT in Trade Assurance order, the supplier need to ship the goods with IOSS/VOEC number for declaration. You could contact supplier for any inquiry regarding IOSS.
  • TrollyGo is a B2B platform that only supports business-to-business transactions. Individual purchase is not possible.
  • To upload a product, go to [My Page > My Trading > Product > Add] and enter product details, sales, payment, and shipping conditions.
  • Vendor registration at TrollyGo is free of charge.